Returns & Exchanges
At Henry of Pelham, we stand behind the quality of our estate-grown wines and specialty food products. If you receive a bottle that is damaged or corked, we are committed to providing a replacement or refund to ensure your complete satisfaction.
Contact Our Team
Email our customer service team within 30 days of purchase with your order number and details regarding the specific item in question.
Provide Documentation
For damaged or spoiled goods, please include a clear photograph of the product and the batch code or vintage listed on the label.
Await Verification
Our cellar experts will review your claim to ensure it meets our quality standards and will notify you of the approval status within 2 business days.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship a replacement bottle at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing